Enable Password Reset

Why?

At some point, you may get locked out of your account or need to change your password for security reasons. We recommend enabling Password Reset for your account so you can quickly and easily reset your password any time - day or night. Without this feature enabled, you'll have to contact the IT Solution Center to have it reset. Follow the instructions below, also available in the ISU Service Portal.

Steps

FOR NEW USERS	FOR RETURNING USERS
Go to login.iastate.edu and sign in with your Net-ID and password. You'll be prompted to enter your secondary email address (non-Iowa State email). If you are not prompted automatically, follow the instructions for returning users (right). Add your phone number to be texted, called or both in the event you need a recovery code to reset your account password. Click Create My Account.	Go to login.iastate.edu and sign in with your Net-ID and password. Select your name in the upper right corner. Select Settings from the dropdown menu. Click the green Edit Profile button, and sign in again if prompted. Scroll to the section Set up Forgot Password Text Message. You can also choose the option to Set Up Forgot Password Voice Call. Select Edit and add your information. Lastly, select Send Code to verify this feature is set up.

FOR NEW USERS

FOR RETURNING USERS

Go to login.iastate.edu and sign in with your Net-ID and password.
You'll be prompted to enter your secondary email address (non-Iowa State email). If you are not prompted automatically, follow the instructions for returning users (right).
Add your phone number to be texted, called or both in the event you need a recovery code to reset your account password.
Click Create My Account.

Go to login.iastate.edu and sign in with your Net-ID and password.
Select your name in the upper right corner.
Select Settings from the dropdown menu.
Click the green Edit Profile button, and sign in again if prompted.
Scroll to the section Set up Forgot Password Text Message. You can also choose the option to Set Up Forgot Password Voice Call.
Select Edit and add your information.
Lastly, select Send Code to verify this feature is set up.