Week 10 Overview

Communicating in Your Internship

This module will focus on the core communication skills needed to work with individuals, families, groups, and communities. We will then examine more specific skills involved in each level of intervention. Within these core skills, we will evaluate ways to diffuse tension and manage conflict with clients and those we work with/for, bracketed with the concepts and theories around self-care and stress management.

Week 10 Learning Objectives (LOs)

Upon completion of this module, you should be able to:

LO 10.1: Apply assigned conflict resolution strategies.
LO 10.2: Evaluate the skills necessary to engage with various stakeholders to determine which skill sets are best for specific stakeholder populations.
LO 10.3: Articulate the difference between case management and client advocacy.

Activities & Assignments

In this module, you will:

Read: Chapter Six in the Kiser text
Watch: Review the Chapter Six PowerPoint prior to class.
Discuss: As a large group, we will discuss the strengths-based perspective in content and direction of communication.
Do: Role-play scenarios in pairs/trios related to values and attitudes (p. 158) and active listening (p. 160) during class. We will then discuss this as a large group.
Submit: Nothing to submit via Canvas this week.